T’s & C’s

The terms and conditions below govern the sale of goods from Joe G’s Music (“the Company”) to you (“the Customer”).

1. Price and Ordering

1.1 The price payable for the goods is set out on the web site at the time the Customer places their order. The website is linked to our inventory computer. If the item is listed on the website, then it is in stock. If you can not find the item on the website, then the item is not in stock.

1.2 When confirmation of an order is received, this is to indicate that the Company have received the Customer’s order. It does not indicate that a contract exists between the Customer and the Company. The Company will indicate acceptance of the Customer’s order, and hence a contract between the Customer and the Company, when the Company sends the Customer an invoice. The Company have included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company are no longer able to supply a particular product for some reason.

1.3 In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable. We base the shipping charge on the weight of the package. You can view the shipping charge for your order at any time by clicking “cart” and then clicking “proceed to checkout”. We ship via Royal Mail and Airmail (Post The website is linked to our inventory computer. If the item is listed on the website, then it is in stock. If you can not find the item on the website, then the item is not in stock.
.Office). All shipments are automatically insured at no charge to you, and we guarantee delivery.

1.4 If the product is no longer available the Company will seek to offer the Customer a suitable alternative.

1.5 The Company accepts Paypal (all transactions are SSL encrypted via Paypal) and Realex (credit & debit card payments 3D-Secure ) as valid methods of secure payments. (Please refer to our privacy policy).

1.6 Items will be paid for at the point of order. In the event that items have to be backordered or are not available the Customer will be given the option to cancel the order. If the Customer cancels the order they will not be charged.

1.7 Registration

To register with the Joe G’s Music Digital Download Shop Site you must be aged 13 years or older. If you are 13 or older but under the age of 18, you should read both these General Terms and Conditions and the Service Terms and Conditions with your parent or guardian to ensure that you and your parent or guardian fully understand them.

2. Delivery and Title

2.1 For the purposes of this section “a Working Day” is defined as Monday, Tuesday, Wednesday, Thursday or Friday excluding public holidays in England.

2.2 Delivery is available worldwide but please contact us with any queries you may have prior to ordering.

2.3 Where stock is available the Company will deliver the Customers order in accordance with the delivery schedule set out in 2.4 to 2.7 below. Refer to 3 Back Orders where stock is not available.

2.4 Orders received before 3pm will be delivered to the Customer before 5:30pm on the first Working Day after the order is received.

2.5 Orders received after 3pm will be delivered to the Customer before 5:30pm on the second Working Day after the order is received.

2.6 All delivery dates are estimates only and the Company will not be held liable for any delay in delivery of the goods howsoever caused.

2.7 If the Customer fails to receive the goods on the quoted delivery date the Company reserves the right to store the goods until the Customer can receive or collect the goods and charge all reasonable expenses relating to storage and additional costs of delivery to the Customer.

2.8 Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs. The Company reserves the right to repossess goods in the Customer’s possession if payment is not made in full.

3. Back Orders

3.1 If the goods the Customer is ordering are not in stock, the Company will back order the goods for the Customer and quote an estimated delivery date or offer a suitable alternative if the item is no longer available. The Customer will always be emailed with the option to cancel their order if they do not accept the new delivery date or the alternative item offered is not acceptable.

4. Tax Charges

4.1 VAT will not be charged

5. Guarantee

5.1 The Company guarantees the Customer’s satisfaction. All of the Company’s products come with a 30 day money back guarantee on return of goods in an unspoilt, saleable condition.

5.2 The Customer can notify the Company by phone, fax, email (e-mail link to customer services). Contact details are set out below.

Telephone: +44 (0)207 642 0987

Email: admin@joegsmusic.com

5.3 The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective, in which case the Company will arrange for the goods to be collected by their nominated carrier.

5.4 On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.

6. Liability

6.1 Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company, as per 6.2, on receipt of the goods and the delivery should be refused by the Customer. If the Customer does not notify the company and refuse the delivery the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.

6.2 The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer.

6.3 The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer’s cost.

6.4 The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company’s liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company’s liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company’s negligence.

7. Privacy Policy

7.1 The Company does not disclose the Customers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

7.2 Cookies are used on this shopping site to keep track of the contents of the Customers shopping cart, to store delivery addresses if the address book is used and to store the Customer details if you select the ‘Remember Me’ Option. They are also used after the Customer has logged on as part of that process. The Customer can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If the Customer turns off cookies, the Customer will be unable to place orders or benefit from the other features that use cookies. (see Privacy Policy)

8. Returns and Exchanges Policy

8.1 All our products are covered by our customer satisfaction guarantee. So, in the event of any items supplied by us being damaged or defective, it should be returned for inspection within 14 days of delivery and we will replace it with another copy or refund the purchase price and any postage charges, depending on stock availability and/or individual preference. Items returned must be returned in suitable packaging in the same manner it was posted to you. Claims for refunds against damaged items in the post will only be considered if the item has been returned in its original packing for inspection for proof of damage by the Royal Mail. Replacement of goods which are unwanted or ordered in error will be at the discretion of JOE G’s MUSIC and if accepted will require return of the original items at your cost and in perfect condition before a refund can be issued.

Please contact us first at admin@joegsmusic.com

We strongly recommend that you send your package from the post office. You can then get a free certificate of postage which will ensure you have proof of postage. We cannot accept liability for returned goods that we do not receive.

Please allow 2-3 days for your package to reach us. We aim to attend to all returns within 24 hours. On receipt of the goods we will issue a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.

9. Force Majeure

9.1 The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company’s reasonable control.

10. General

10.1 The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.

10.2 The terms and conditions shall be governed by and interpreted in accordance with English Law.

Contact Us

We are keen to receive customer feedback on products, service and our web site

Please contact Customer Services with any comments, questions or support issues.

Joe G’s Music aims to respond to all enquiries within 72 hours.

Email: angela@joegsmusic.com

Telephone on +44 7411 649 138

Registered Office:  89-90 Paul Street, London, EC2A 4NE

Office days are Monday – Friday (excluding UK public holidays)
Office hours are 9.30am – 5.30pm
Outside of office hours, we have a 24-hour answerphone service. Please leave a message and we will contact you.

Please contact us immediately quoting your order number if you have a problem with your order.